1. About these terms
These Terms of Service (the "Terms") form a binding contract between you ("you", "client", "guest") and Modern Navigator LLC, a Texas limited liability company with registered office at 5900 Balcones Drive, Ste 100, Austin, TX 78731, United States ("Modern Navigator", "we", "us").
The Terms apply to every service sold under the Modern Navigator brand, including consulting engagements delivered under the Modern Navigator Consulting name and retreat bookings delivered under the lisbonretreat.com brand. Both are operated by Modern Navigator LLC.
By purchasing a service, paying a deposit, or signing a statement of work, you accept these Terms.
2. Our services
Modern Navigator offers two categories of service:
- Consulting — AI implementation, automation, and related professional services, scoped and priced individually or via our standard pricing tiers published at modern-navigator.com/consulting.
- Retreats & group travel — all-inclusive retreat packages and optional à la carte add-ons delivered on the Portuguese coast and elsewhere, with pricing published at modern-navigator.com/retreats. Retreat bookings are always sold as a bundled service package (property + meals + on-site host + programme); we do not offer accommodation-only stays through Modern Navigator LLC.
Specifics of each engagement — scope, deliverables, dates, venue, group size — are confirmed in writing (a statement of work for consulting, or a written booking confirmation for retreats) before payment is taken.
3. Quotes and written confirmation
Prices shown on our website are starting prices and may be adjusted based on scope, seasonality, group size, or special requirements. A written quote becomes binding only when both of the following are true:
- You accept it in writing (email confirmation is sufficient); and
- The required deposit has been received by Modern Navigator LLC.
Quotes are valid for 14 days unless otherwise stated.
4. Payment
Currencies and methods:
- All services are billed in US Dollars (USD) by Modern Navigator LLC, a Texas limited liability company.
- On the retreats page, prices are also displayed alongside indicative EUR and GBP equivalents as a reference for international clients. These secondary figures are approximate and may vary with daily exchange rates; the binding price and the amount charged to your card is always the USD figure.
- We accept payment by credit or debit card (Visa, Mastercard, American Express), bank transfer, and — where we have enabled them — Apple Pay and Google Pay. Payments are processed by Stripe, Inc. and/or Wise Payments Limited on our behalf.
- Your card issuer may apply its own foreign-exchange fee if your card is denominated in a currency other than USD. Those fees are outside our control.
Payment schedule:
- Consulting — 50% on signature of the statement of work; 50% on delivery, unless the statement of work specifies a different schedule (e.g. milestone-based or monthly retainer).
- Retreats — 30% non-refundable deposit at booking; remaining 70% balance due 30 days before arrival.
Late payments on consulting invoices accrue simple interest at 1.5% per month on the overdue amount until paid. We reserve the right to pause or terminate an engagement while an invoice is past due.
5. Taxes
Prices are quoted exclusive of any applicable sales taxes, VAT, or withholding taxes, unless explicitly stated otherwise. Where we are required by law to collect tax (for example Portuguese VAT on certain retreat services), we will add it to your invoice. You are responsible for any withholding taxes imposed in your own jurisdiction.
6. Fulfillment, delivery, and returns
Modern Navigator LLC is a services business. We do not sell or ship any physical goods, and no items are posted to the customer. As a result, no shipping rates, shipping timelines, or physical-goods return terms apply to any purchase from us. Specifically:
- Retreats are delivered in person at the retreat property on the agreed dates. Your booking confirmation email includes arrival logistics, check-in time, and a contact for the on-site host. Nothing is shipped to you ahead of the stay.
- Consulting deliverables (custom code, configurations, documentation, training sessions) are delivered digitally — via a staging environment, a shared repository, email, or an agreed cloud drive — on the milestones set out in the statement of work. Nothing is shipped to you physically.
- À la carte retreat add-ons (cooking class, live music, tours, etc.) are delivered in person as part of the retreat programme.
Because nothing is shipped and there are no physical returns, the conditions under which you may cancel a booking or engagement and receive a refund are governed entirely by our Refund & Cancellation Policy, which forms part of these Terms. A summary of that policy:
- Retreats: the 30% deposit is non-refundable. Cancellations 60+ days before arrival are eligible for a refund of the balance paid; closer cancellations are refundable on a sliding scale described in the Refund & Cancellation Policy.
- Consulting: deposits are non-refundable once work has begun. Unconsumed hours on a retainer roll over one month but are not refunded in cash.
Approved refunds are returned to the original payment method in the original billing currency (USD).
7. Payment security
Card and bank details are handled entirely by our payment processors (Stripe, Inc. and Wise Payments Limited), both of which are PCI-DSS compliant Level 1 service providers. Modern Navigator LLC never sees, stores, or transmits full card numbers. We receive only a confirmation of payment and, for reconciliation purposes, the last four digits of the card used and the name on the card. Our website is served exclusively over HTTPS with a valid TLS certificate, and payment forms are hosted by our processors — never on our own domain — so your card details never pass through our servers.
8. Your responsibilities
For consulting engagements, you agree to provide timely access to the people, information, accounts, and systems we need to do the work. Delays caused by the client may push deadlines and, where applicable, adjust fees.
For retreats, you and your guests agree to:
- Respect the property, the neighbourhood, staff, and other guests.
- Comply with any house rules provided at booking or check-in.
- Hold appropriate travel insurance covering medical costs, personal liability, and trip interruption.
- Ensure all guests are of legal age to be responsible for themselves, or are accompanied by a responsible adult.
You are responsible for damage caused by you or your guests beyond normal wear and tear. We may ask for a refundable damage deposit, held and returned via the same payment method used to book.
9. Intellectual property
For consulting engagements, unless otherwise agreed in the statement of work:
- You own the final deliverables, including custom code, configurations, and documents, once fully paid for.
- We retain ownership of our pre-existing tooling, templates, and frameworks used to build the deliverables, and grant you a perpetual, non-exclusive, royalty-free licence to use them as part of the delivered system.
- We may describe the work at a high level (for example in a case study) without disclosing confidential details.
Website content, branding, and copy on modern-navigator.com and lisbonretreat.com are owned by Modern Navigator LLC and may not be reproduced without permission.
10. Confidentiality
We treat non-public information you share with us as confidential and use it only to deliver the service. The same applies to information we share with you about our methods. Either side may disclose confidential information if required by law.
11. Warranties and disclaimers
We deliver our services with reasonable care and skill. We do not warrant that any particular business outcome will be achieved — AI systems are probabilistic, markets change, and retreat programmes depend in part on you, your guests, and factors outside our control (weather, travel disruption, supplier availability).
Except as expressly stated, our services are provided "as is" to the maximum extent permitted by law. We disclaim implied warranties of merchantability and fitness for a particular purpose.
12. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, consequential, or special damages, including lost profits, lost data, or loss of business opportunity.
- Our total aggregate liability to you under or in connection with these Terms is capped at the total fees you have paid to us for the specific service that gave rise to the claim.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
13. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of government, natural disaster, pandemic, war, civil unrest, strikes, or failure of third-party infrastructure. If such an event materially affects a retreat, we will work with you in good faith to reschedule or offer credit; see the Refund & Cancellation Policy for specifics.
14. Third-party services and links
Our websites and systems may link to third-party services. We are not responsible for the content or conduct of third parties. Where our consulting work integrates third-party services on your behalf, you are responsible for the underlying terms of those services.
15. Termination
Either party may terminate an engagement for material breach that is not cured within 14 days of written notice. On termination, you pay for work properly performed up to the termination date, and each side returns or destroys confidential information on request.
16. Governing law and disputes
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. The parties first agree to attempt to resolve any dispute in good faith by direct discussion. If that fails, the exclusive venue for any dispute is the state and federal courts located in Travis County, Texas. For consumers resident in the EU, nothing in this clause deprives you of rights you have under the mandatory consumer protection law of your country of residence.
17. Changes to these Terms
We may update these Terms from time to time. The version in force for a particular engagement is the one published on modern-navigator.com at the time you booked or signed the statement of work. Material changes to future engagements will be flagged on the homepage for at least 30 days.
18. Entire agreement
These Terms, together with any written statement of work or booking confirmation you have accepted, the Refund & Cancellation Policy, and the Privacy Policy, form the entire agreement between you and Modern Navigator LLC and supersede any prior oral or written understanding.
19. Contact
Modern Navigator LLC
5900 Balcones Drive, Ste 100
Austin, TX 78731, United States
Email: modernnavigatorllc@gmail.com
Phone: +1 (737) 235-7725